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App of the Week – Campaign Member Helper

App of the Week – Campaign Member Helper

If you have ever used campaigns in Salesforce to create lists, and then use them for various activities, such as marketing, email blasts or to generally keep track of a certain group, then you might have experienced the frustration that is adding members to a campaign. As part of the standard Salesforce feature, users have a few steps to take to add leads and contacts to a campaign: either through a list import, and by running a report. Campaign Member Helper changes that, giving you faster, easier and more options for managing your Salesforce Campaigns!

The Campaign Member Helper allows users to search for leads/contacts and add them to a campaign as campaign members. The component also supports deletion of campaign members.

Check it out here!

 

App of the Week – InGenius: Open CTI for Sales, Service and Contact Centers

App of the Week – InGenius: Open CTI for Sales, Service and Contact Centers

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Sales and service calls come with their share of built-in challenges and stresses. From calling leads to dealing with current customers, it can be challenging enough to properly solve the issues at hand. So why would you use a dailer and call service that only makes it more challenging?  With the InGenius app, you get all sorts of features to make your calls smoother and integrates a number of the most common phone systems directly to Salesforce.

InGenius CTI helps contact centers increase productivity and provide a better customer experience with features like click-to-dial, screen pop, call logging and Omni-Channel integration.

Check it out here!