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App of the Week – Watson Discovery for Salesforce

App of the Week – Watson Discovery for Salesforce

Remember back when IBM’s Watson became the champion of Jeopardy! Sure, it almost seems unfair to pit humans against data storage machines, but we did it anyway. Now, Watson has moved beyond trivia and is working to make our businesses faster, and smarter. Designed for Service Cloud users, Watson Discovery for Salesforce proactively identifies case resolving content and improves search results through continuous relevancy training, powered by machine learning. 

Watson Discovery for Salesforce is designed to give your agents the information they need to resolve customer cases quickly and efficiently, no matter where it lives, right from within the Salesforce Service Cloud

Check it out here!


Do You Have Salesforce Chatbots?

Do You Have Salesforce Chatbots?

Einstein Bots Are Here!

With the most recent release of Salesforce, (Summer ‘18) Einstein Bots are now generally available. Einstein Bots are customizable chatbots that simulate human conversation with either text or talking. No, these are not little AI robots running around inside your computer but is a program that used tree-based logic and keywords to give smart, intuitive responses to the questions it receives.


Based in the Service Cloud, Einstein Bots are a great tool to better help and serve your customers. Chatbots are perfectly suited for performing repetitive tasks, like resetting passwords and checking on order statuses, which in turn frees up your live agents to focus on more complex tasks. These handy bots could potentially save you many hours each and every day, that could be better spent on other tasks. What’s more, a simple chatbot can be built by just about anyone with just a little instruction.

Click here to learn more!

-Ryan and the CloudMyBiz Team