Wow! Are we are already mid-February, 2020? As the year is moving so fast, we thought it would be the right time to talk a bit about the Salesforce trends and things to watch for in the rest of the year.
In no particular order, here are a headlines of some Customer Relationship Management trends for 2020:
- Marketing teams will begin to understand the customer identity problem
- AI impacts will begin to significantly increase
- Voice technology will begin to revolutionize the sales process
- Customer service agents take on elevated mandates
- Cross-company integrations bring it all together
Also, a nice quick read from Salesforce has a number of Executives Predicting the Future of Business in 2020 and Beyond!
-Ryan and the CloudMyBiz Team
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