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App of the Week – InGenius: Open CTI for Sales, Service and Contact Centers

App of the Week – InGenius: Open CTI for Sales, Service and Contact Centers

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Sales and service calls come with their share of built-in challenges and stresses. From calling leads to dealing with current customers, it can be challenging enough to properly solve the issues at hand. So why would you use a dailer and call service that only makes it more challenging?  With the InGenius app, you get all sorts of features to make your calls smoother and integrates a number of the most common phone systems directly to Salesforce.

InGenius CTI helps contact centers increase productivity and provide a better customer experience with features like click-to-dial, screen pop, call logging and Omni-Channel integration.

Check it out here!

 

App of the Week – RingDNA Inside Sales Acceleration: Dialer, Phone, CTI & Call Tracking

App of the Week – RingDNA Inside Sales Acceleration: Dialer, Phone, CTI & Call Tracking

ringDNA

Any app or tool that can help a salesperson contact more leads and increase conversions is a good thing. How do you do that though? One way is with a Sales accelerator like Ring DNA. Ring DNA is a predictive dialer, that helps you quickly cycle through call lists, automate voicemail, and prioritize better leads. What’s more, RingDNA Local Presence enables you to call prospects using local area codes, greatly improving the likelihood that your hottest leads will answer the phone.

Have 4X more conversations with RingDNA’s outbound sales acceleration & inbound CTI & call tracking. Dial more leads, have more conversations & more revenue.

Check it out here!

 

App of the Week – Your Personal Call Center is Here: NewVoiceMedia CTI

App of the Week – Your Personal Call Center is Here: NewVoiceMedia CTI

Let’s be honest, there are a lot of dialer programs for Salesforce out there. When it comes down to it, not all of them are worth using. It doesn’t get much more frustrating than having poor call quality from a dailing program. This weeks app, the NewVoice Media Dailer delivers when others might fall short. NewVoice Media Dailer is a cloud to cloud application that is integrated directly to your salesforce org, updates info automatically, takes notes during the call and more!

Backed by Salesforce Ventures, NewVoiceMedia delivers Salesforce telephony integration including CTI, IVR, ACD, dialer (dialler), click-to-dial, auto dialing, call recording & call routing. Get a call center & inside sales solution with 99.999% uptime.

Check it out here!