by Mike Walsh | Jun 18, 2018 | Success Stories
Jaco Aerospace provides high-quality aircraft supplies, including ground support equipment (GSE) and maintenance repair and overhaul (MRO) products. They give governments, commercial airlines, and private companies within the aviation and aerospace industries the materials they need to maintain aging aircraft and find new solutions. As a trusted aviation supply company, Jaco distributes only materials that meet the highest standards, including official mil-spec supplies.
The Challenge
In order to fulfill orders and provide quality service to their customers, Jaco Aerospace created an online interface for pricing proposal requests and sales. However, as they grew, their internal tracking and processing systems could not keep up with their pace of sales.
Jaco’s legacy system for tracking and processing orders did not give them the capability to track orders in real time, manage repeat orders or automate processes. They realized they needed an upgraded and cohesive order management system that would allow them to take on new, better business and provide greater customer service.
Jaco executives became interested in the possibilities presented through Salesforce. Because Salesforce is primarily geared to Customer Relationship Management (CRM), Jaco needed a Salesforce expert to advise them on the best options for customizing the system for their specific needs and guiding them on creating a superior order management process.
Why CloudMyBiz?
CloudMyBiz, a leader in cloud-based technology, develops custom business solutions built on the Salesforce platform and helps companies implement and upgrade their systems at an affordable cost. From building custom systems to leveraging already built apps, CloudMyBiz is interested in creating the best possible solution for our clients and delivering tangible results.
The team of Salesforce development and implementation experts at CloudMyBiz had the skills to implement Salesforce and migrate Jaco’s processes and data onto the new system. CloudMyBiz also had the expertise to recommend a 3rd party Order Management System from the AppExchange and integrate it into Salesforce, dramatically improving Jaco’s business process with a powerful pre-built app.
The Result
The CloudMyBiz solution for Jaco was an immediate success. CloudMyBiz implemented Salesforce and integrated the best possible 3rd party apps. The result of which: Jaco was able to track all of their orders, reap the benefits of the Salesforce cloud platform and get powerful add-on functionality from the 3rd party apps, without the cost of building everything from scratch.
Following the initial project, Jaco and CloudMyBiz have continued to work and grow together, building upon the original system foundation and creating some fantastic results, including:
- A sophisticated system for tracking shipments, significantly reducing late deliveries.
- Powerful inventory maintenance and automation tools, the foundation for significant growth.
- Integration of new accounting software, which created a new streamlined financials process.
- Document generation for invoices, sales orders, and purchase orders became highly automated.
- Addition of in-depth reporting options so Jaco could better focus on their more profitable customers.
- Smart automation to flag orders and determine appropriate shipping needs.
Jaco has experienced tremendous growth in recent years, including upgrading to a new facility and acquiring a specialized tape supply company. The custom developments, integrations, and implementations by CloudMyBiz have given Jaco the foundation they needed to maximize their systems and take on more and more business. Jaco has maintained their strong relationship with CloudMyBiz, getting expert guidance and custom solutions, while steadily building a better and better system for supplying aerospace supplies to their customers.
CEO of CloudMyBiz Salesforce CRM consulting services with a deep knowledge in the lending industry. Taking keen interest in the project management side of operations, playing a vital role in the 31% YOY company growth. Strategic leader, mastering the ability to problem solve at every level of the business, providing effective solutions for clients.
by Mike Walsh | Apr 11, 2018 | Success Stories
Elotek systems is a leading manufacturers’ representative and solutions provider of technical products including sensors, measuring instruments, and telemetry instrumentation across the 13 Western States. The team has a 30-year reputation for sourcing the best product solutions, at competitive prices while always providing great service and delivering, on-time, everywhere.
The Challenge
Elotek’s existing database was developed over 30 years ago. A recent increase in developer and reporting errors, incorrect commission reporting and lack of order visibility had management and sales concerned that the platform would not be able to keep pace with the new market demands and the company’s growth objectives. Some of the issues included:
- Lack of responsive support.
- Change of management which led to lack of understanding by the developer.
- Too many sloppy development errors leading to loss of data credibility.
- Slow system, stored on a local server. A cloud-based version was available, but loss of confidence prevented the switch.
- Elotek was looking for a performance-based system with a high degree of confidence that there would be long term support.
They needed to switch to Salesforce for stability and to modernize their process.
The Solution
Elotek sought out CMB as their partner who would not only provide the analysis of the current system, determine which performance-based platform could support the anticipated long-term growth but also implement it quickly and cost-effectively and then train the staff and remote sales teams so that they would embrace and use the new toolset.
The Result
Multiple platforms were reviewed. Through the discovery process, CMB learned that the Elotek teams – sales, customer support, and admin – were not tech-savvy, and a formal training process never implemented. Ultimately, Salesforce proved to offer the most flexible and quickest platform to implement. It also proved to be the easiest for training staff and the remote sales teams. The entire sales process and the quote, order and invoice system was overhauled, enabling the sales team to increase sales conversion by more than 20% within the first year, while increasing revenue by 32%.
Key Benefits
- Lead conversion increase of 21% in the first year
- Increased revenue of 32%
- Developing custom-built components and features resulted in establishing a:
- Commission statement wizard and automation tool reducing the process from 3 days to 3 hours
- Sophisticated sales rep scorecard which made tracking the reps activities more transparent
- Monthly performance scorecards for the entire company resulting in improved efficiencies
CEO of CloudMyBiz Salesforce CRM consulting services with a deep knowledge in the lending industry. Taking keen interest in the project management side of operations, playing a vital role in the 31% YOY company growth. Strategic leader, mastering the ability to problem solve at every level of the business, providing effective solutions for clients.
by Mike Walsh | Mar 21, 2018 | Success Stories
Thriving at the bustling intersections of live music, chef-driven cuisine, nightlife and bowling, Lucky Strike has emerged as an industry leader in entertainment. Through timeless friendly service, one-of-a-kind atmosphere, superb food & drink, and industry leading bowling, Lucky Strike has crafted an immersive and unforgettable experience.
The Challenge
Since they opened in 2003, the Lucky Strike bowling alley has grown to a 20 location, nationwide events chain. However, as they grew, their Salesforce integrated event management system could not adequately keep up with their expanding needs and processes. There was little flexibility and significant slowdown and headaches for their team.
Lucky Strike determined the best solution was to switch from their legacy system to Tripleseat, a strong and scalable event management solution.
The challenge was that Tripleseat did not have a ready-made integration for Salesforce. In order to continue growing, Lucky Strike needed a custom built integration for Tripleseat and Salesforce.
Why CloudMyBiz?
CloudMyBiz, a leader in the world of cloud based technology for business, develops custom business solutions, built on the Salesforce platform, and helps companies upgrade their systems for a fraction of the cost. Through its team of Salesforce development and implementation experts, CloudMyBiz had the tools and experience to craft a seamless integration and help solve Lucky Strike’s challenge. Further, CloudMyBiz had been maintaining Lucky Strike’s previous event system and so was the natural choice for the implementation project.
The Result
CloudMyBiz successfully replaced the legacy Salesforce integration with Tripleseat, immediately improving the quality and reliability of the management system. The Tripleseat integration with Salesforce was completely custom, and built from the ground up. CloudMyBiz was able to reuse existing objects, workflows, and fields from the client’s previous system, effectively minimizing the impact of the switch.
Custom objects and features, such as events, locations and accounts were given new functionality to make bookings faster and more transparent. The end result was that Lucky Strike no longer had significant performance issues and were able to fully adopt Tripleseat, making their internal processes faster, smoother and smarter. Following the development and implementation, Lucky Strike has utilized CloudMyBiz maintenance services to continue maximizing their Tripleseat integration and ensure continuous growth.
CEO of CloudMyBiz Salesforce CRM consulting services with a deep knowledge in the lending industry. Taking keen interest in the project management side of operations, playing a vital role in the 31% YOY company growth. Strategic leader, mastering the ability to problem solve at every level of the business, providing effective solutions for clients.
by Mike Walsh | Jan 30, 2018 | Success Stories
Express Capital Funding is a provider of funding to small businesses and short-term working capital to companies across the United States. Express Capital aims to live up to its name and provide fast and efficient capital funding to businesses across the country.
Express Capital is a direct funder, not a third party, allowing for a faster funding process. This creates a simple, straightforward process that also ends up being more secure and more personable. Express Capital works with just about anyone and any project size. From short term, one time loans, to long term big project solutions, loans can be customized to each company’s particular needs to maximize revenue and profitability.
The Challenge
When Express Capital first got in touch with CloudMyBiz in 2017, they were using GoldMine as their lead management system and CRM. GoldMine is an outdated, locally run system. For a more robust, scalable and effective system, they were looking to upgrade their system to the cloud based Salesforce CRM. While using their previous system, Express Capital struggled with many of the following challenges:
- Lack of accountability
- Potential deals getting lost in the sales pipeline
- Inefficient processes
- Poor data management, tracking and reporting
- An overall glitchy system
- Statuses wouldn’t auto update
- It was difficult to implement new business logic
- Couldn’t track the offers and terms presented to the merchant
- Emails wouldn’t go out from the CRM
- Low conversion rates from Approvals to Contract
- Difficult to follow up on open approvals and make deals
- They couldn’t see the different lenders that have approved deals
- Difficult to measure the performance of the sales team
Why FUNDINGO?
FUNDINGO was recommended to Express Capital Funding through a mutual business contact. FUNDINGO is a funding management solution, created by industry experts, and designed specifically for Merchant Cash Advance companies. It streamlines the entire process of originating, underwriting, and servicing Merchant Cash Advances. Unlike a hodge-podge of outdated and unconnected systems, each handling only a single element in the funding process, the FUNDINGO solution helps MCA companies attract and close more deals, accelerate the underwriting process, generate more pricing options, reduce errors, and ensure greater consistency.
The core of the FUNDINGO solution consists of FUNDINGO Origination, FUNDINGO Underwriting, and FUNDINGO Servicing applications. These core systems can be further enhanced with add-on custom app integrations for LexisNexis, Experian, QuikTrak, Decision Logic and more.
The FUNDINGO Origination solution features:
- Improved management and tracking of the sales pipeline
- Integrations with external data source providers
- Scalable and integrated systems
- High value at an affordable cost
The Result
The FUNDINGO solution, implemented by CloudMyBiz, eliminated Goldmine, in the process of centralizing and streamlining Express Capital’s processing system and moving their operations onto the Salesforce cloud. Express Capital’s funding process, from start to finish, became faster, more user-friendly and smarter. The new FUNDINGO Origination system featured:
- A scalable, one-platform solution
- Increased accountability
- An improved customer and ISO experience
- 360 degree and up to the minute details of the sales process and pipeline
- Time-saving automation for funding applications, emails, notifications, and data entry
- Thorough tracking of leads, contacts, accounts, and conversions
- The ability to customize components with a single click
- Powerful tools for commissions and renewals management
As a testament to the success of the project and to further improve their funding process, Express Capital purchased additional FUNDINGO products in the months following the initial implementation. Most importantly, Express Capital is running their business on a platform that truly meets their needs!
CEO of CloudMyBiz Salesforce CRM consulting services with a deep knowledge in the lending industry. Taking keen interest in the project management side of operations, playing a vital role in the 31% YOY company growth. Strategic leader, mastering the ability to problem solve at every level of the business, providing effective solutions for clients.
by Mike Walsh | Jan 30, 2018 | Success Stories
Platinum Rapid Funding Group is a merchant cash advance company, providing working capital to small and medium size businesses nationwide. Established in 2012, its mission is to help businesses succeed by providing white glove service to merchants seeking rapid alternative financing. By harnessing manpower, technology, proprietary data, and utilizing a unique business model, Platinum Rapid Funding enjoys an advantageous position in the merchant cash advance space.
The Challenge
Platinum Rapid Funding’s underwriting and servicing systems were not comprehensive or flexible enough to continue growing the business. A majority of deals were entered into the system manually, with a large amount of work being completed on pen and paper. This often led to incomplete or incorrect data in the system. Additionally, Platinum lacked long term deal tracking features, as well as in-depth metrics on growth and development. Platinum’s executive team realized they needed to upgrade their system and remove these roadblocks to growth.
Why FUNDINGO?
FUNDINGO is a lending management solution, created by industry experts, built natively on the Salesforce platform and designed specifically for Merchant Cash Advance (MCA) companies. It streamlines the entire process of originating, underwriting, and servicing Merchant Cash Advances. Unlike a hodge-podge of outdated and unconnected systems, each handling only a single element in the funding process, the FUNDINGO solution helps MCA lenders attract and close more deals. FUNDINGO accelerates the underwriting and loan servicing process, generates more pricing options, reduces errors, and ensures greater consistency. FUNDINGO features:
- Automation for the underwriting and servicing process
- Scalable and integrated systems
- In-depth reporting, analytics and deal tracking
- Affordability without sacrificing features
The Result
The FUNDINGO solution, developed and implemented by CloudMyBiz, replaced the legacy underwriting and servicing systems and streamlined the entire funding process. Customers were finally given the full complement of data and reporting capabilities needed to create long term projections and cash flows. Redundancies were eliminated and a majority of manual data entry was automated. Platinum’s funding process, from start to finish, became faster, more user-friendly and smarter.
These system improvements laid the groundwork for Platinum to rapidly scale and grow. Not only did Platinum report that their originations had nearly doubled from the previous year, going from $100 million in 2015 to $180 million in 2016, but they have continued growing steadily ever since.
CEO of CloudMyBiz Salesforce CRM consulting services with a deep knowledge in the lending industry. Taking keen interest in the project management side of operations, playing a vital role in the 31% YOY company growth. Strategic leader, mastering the ability to problem solve at every level of the business, providing effective solutions for clients.
