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Announcing the CloudMyBiz Service Desk

Announcing the CloudMyBiz Service Desk

As CloudMyBiz continues to grow, so are our processes. That is why we just launched our new CloudMyBiz Service Desk. The Service Desk is an easy to use customer portal that allows you to log tickets for any and all sorts of requests, from maintenance issues to new functionality ideas.

Once you have completed the form for your request, the ticket will then be logged to our internal system, and promptly reviewed by our support team. The new ticketing system means you no longer have to send emails to request fixes or improvements, plus you can monitor and review the status right in the portal.

Based on the submission, our support team will then write up a formal work ticket and assign it to an internal resource based on the project, need and bandwidth. You will be sent notifications along to way to keep you in the loop.

So, how does this benefit you?

  • Instant notification that we’ve received your request
  • Improved communication with your Business Analyst
  • You get eyes on your ticket right away
  • Your ticket gets prioritized, quickly
  • Improved response time

So, how do I access the Customer Service Desk?

  • You can click the button on the Cloudmybiz.com website homepage or follow this link to the Service Desk portal, fill out your form (only a handful of questions), and then you’ll receive a notification.
  • You’ll need to have access to Jira.
    • If you don’t have access to Jira, please contact your BA and let know that you need access. Otherwise, you won’t be able to submit a ticket.
    • We’re requiring all clients to have a Jira log in starting 12/15/2019.

What if I have more questions?

  • Not to worry, we’ll communicate with you throughout the onboarding process. We’ll also provide you a quick and easy user manual to help you through the process, in case you ever get stuck.
  • Talk to your Business Analyst. Your Business Analyst can provide a walk-through of the tool if you’d like.

Thank you so much for being a part of the CloudMyBiz family.


Link to CMB Service Desk: Click here to go there now!

App of the Week – Connect Salesforce and Jira to get more done

App of the Week – Connect Salesforce and Jira to get more done

If your business is involved in anything software/development related, you probably are leveraging Jira to track versions, issues, feature requests, bug fixes, and more. But if you operate the way I’ve seen in many businesses, you probably also are tracking many of these things in Salesforce through Cases or some custom object. The workflow is tedious – a client logs a bug by creating a Case in Salesforce. A support rep forwards this case to the tech team. The tech team creates a ticket in Jira. When the client calls back to request an update, the support rep reaches back out to the tech team, gets an update, updates the Case in Salesforce, and then calls the client. It’s a mess! Wouldn’t it be easier to just connect the two? Yes! And you can with Salesforce & JIRA Cloud Connector!

Your development and product management teams live in JIRA. Your support and sales teams close in Salesforce. They all deal with product issues and need an integrated view of what’s going in order to be effective. The connector links and synchronizes Salesforce objects and JIRA issues for an integrated experience from either interface.

Check out this cool new tool today!