App of the Week – Valuable Service and Sales Insights with FullStory
If you or your company could use some help troubleshooting client app issues, or want to gain valuable usage insights for your sales team, take a look at FullStory. FullStory gives you the ability to watch and understand how customers use your product by recording and replaying every on screen click, swipe and scroll. All of these interactions are then stored on the user’s Salesforce profile.
FullStory lets support agents and sales reps see where customers stumble, guide product demos, co-browse in live time, and definitively answer questions.
CEO of CloudMyBiz Salesforce CRM consulting services with a deep knowledge in the lending industry. Taking keen interest in the project management side of operations, playing a vital role in the 31% YOY company growth. Strategic leader, mastering the ability to problem solve at every level of the business, providing effective solutions for clients.