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Recommended Software for CDFIs: Loan Underwriting and Servicing

As a Community Development Financial Institution (CDFI), efficient loan underwriting and servicing are crucial for achieving your mission of providing financial access to underserved communities. With the right software, you can streamline these processes, reduce operational costs, and enhance your overall efficiency.

Challenges Faced by CDFIs in Loan Underwriting and Servicing

  • Manual and time-consuming processes: Traditional loan underwriting and servicing often involve manual data entry, paper-based documentation, and complex calculations, leading to inefficiencies and errors.
  • Lack of automation: Disparate systems and lack of automation can hinder data sharing and communication, making it difficult to track loan progress and perform timely follow-ups.
  • Limited access to data and analytics: CDFIs may face challenges in gathering and analyzing data on their loan portfolio, making it difficult to make informed decisions and identify trends.

Features to Look for in Loan Underwriting and Servicing Software

To address these challenges, CDFIs should consider software that offers the following key features:

  • Automated underwriting: Credit scoring, financial analysis, and compliance checks performed automatically to streamline the underwriting process.
  • Centralized data repository: A single, secure platform for storing loan data, documents, and communications to improve accessibility and collaboration.
  • Real-time reporting and analytics: Dashboards and reports that provide timely insights into loan performance, portfolio risk, and customer behavior.
  • Customer relationship management (CRM): Integrated tools for managing customer interactions, tracking loan progress, and providing personalized service.
  • Mobile accessibility: Access to loan information and servicing functions from anywhere, enabling field staff to respond quickly to customer inquiries.

Recommended Software Solutions for CDFIs

Based on extensive research and industry feedback, we recommend the following software solutions for CDFIs seeking to enhance their loan underwriting and servicing capabilities:

  • Finastra Fusion Loan IQ: A comprehensive platform that automates underwriting, provides real-time monitoring, and offers a range of analytics and reporting tools.
  • Temenos Infinity: A cloud-based solution that streamlines underwriting, servicing, and customer engagement, with integrated analytics and regulatory compliance features.
  • Jack Henry Symitar Enterprise: A flexible system that supports both traditional and alternative lending, with robust underwriting capabilities and advanced reporting functionality.
  • Corelation Core DNA: A modular platform that enables CDFIs to customize loan processing, underwriting, and servicing workflows based on their specific needs.
  • FIS Summit: A comprehensive solution that combines loan underwriting, portfolio management, and customer relationship management in a single platform.

Benefits of Implementing Software for Loan Underwriting and Servicing

By implementing the right software, CDFIs can reap numerous benefits, including:

  • Increased efficiency: Automation and streamlined processes reduce the time and resources required for loan underwriting and servicing.
  • Improved accuracy: Automated underwriting and error checks minimize the risk of manual errors and ensure compliance with regulatory requirements.
  • Enhanced customer service: Real-time data access and mobile capabilities enable CDFIs to respond promptly to customer inquiries and provide personalized service.
  • Informed decision-making: Analytics and reporting provide valuable insights into loan performance and customer behavior, helping CDFIs make data-driven decisions.
  • Reduced operational costs: Automated processes and centralized data storage eliminate the need for manual labor and reduce overall operating expenses.


Choosing the right loan underwriting and servicing software is essential for CDFIs to meet the unique needs of their borrowers and achieve their mission of providing financial inclusion. By investing in the right technology, CDFIs can streamline their operations, reduce costs, and enhance their overall efficiency, ultimately enabling them to make a greater impact on their communities.

Call to Action

To learn more about how software can transform your loan underwriting and servicing processes, schedule a demo today by calling toll-free at (877) 227-7271 or visit Fundingo.com.