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Our favorite new feature this year dropped in the Summer ’13 release, and it has been a hit with users, admins, and developers alike. The biggest complaint we hear from users is that it takes too many steps to log a call, create a case, [insert daily task here], and there’s no time to go through that whole process to do one little thing. For admins, this means missing out on valuable metrics, and their requests to make the process faster and easier can leave developers scratching their heads. Well, no more with Chatter Publisher Actions. Read more about this feature here, and see Countdown to the New Year – Top 10 Salesforce tips and tricks of 2013 for our full list of top picks from 2013!